To our Astell&Kern friends,
As we all continue to adjust our daily lives during the global COVID-19 pandemic, we at Invixion Inc. wanted to share an update on how we are responding in the USA in serving the Astell&Kern customers for North America.
First and foremost, the health and safety of our employees, customers and partners is our top priority and drives every decision we make, especially during this critical time. We would like to take this time to review the adjustments we are making at Invixion Inc. and how that may impact your experience:
As we all continue to adjust our daily lives during the global COVID-19 pandemic, we at Invixion Inc. wanted to share an update on how we are responding in the USA in serving the Astell&Kern customers for North America.
First and foremost, the health and safety of our employees, customers and partners is our top priority and drives every decision we make, especially during this critical time. We would like to take this time to review the adjustments we are making at Invixion Inc. and how that may impact your experience:
- Business Office Closure & Customer Service Team Working Remotely: We are requiring our employees who normally work out of our business office to work from home, including our Customer Support team. Due to the order in effect by the state of California, we are required to close our office until further notice. However, we are committed to serving you as best we can while we work remotely. While this may create some delays, we will be here to support you to our full capacity. You can reach us by email at support@theinvixion.com or by phone at (949) 336-4540 where a voicemail can be left and a team member will follow up in the order that each inquiry was received.
- Online Shopping and Order Delivery: At this time we continue to be fully operational at our fulfillment center as we have been able to follow the guidelines and protocols to meet safety standards and conduct business at this location. With safety and enhanced caution in mind, our dedicated team will continue to prepare your online orders. We do not anticipate any delays at this time and thank you for your continued business and support.
We thank you in advance for your patience and understanding.
Astell&Kern believes strongly in the power of music to provide a sense of calmness, well-being and spiritual healing when we need it the most. While the current situation is difficult, we believe all of us will get through it together, stronger and better than ever. We wish all of our customers and their families to stay safe and well. We are here for you.
Your friends at Invixion Inc.
Exclusive Distributor for Astell&Kern
North America
- Online Shopping and Order Delivery: At this time we continue to be fully operational at our fulfillment center as we have been able to follow the guidelines and protocols to meet safety standards and conduct business at this location. With safety and enhanced caution in mind, our dedicated team will continue to prepare your online orders. We do not anticipate any delays at this time and thank you for your continued business and support.
We thank you in advance for your patience and understanding.
Astell&Kern believes strongly in the power of music to provide a sense of calmness, well-being and spiritual healing when we need it the most. While the current situation is difficult, we believe all of us will get through it together, stronger and better than ever. We wish all of our customers and their families to stay safe and well. We are here for you.
Your friends at Invixion Inc.
Exclusive Distributor for Astell&Kern
North America