Return/Shipping/Privacy/Warranty Policies


Return Policy

You may return items sold by the Astell&Kern US Online Store within 14 calendar days of the date the order was delivered to the delivery address specified on the order.

A 15% restocking fee will be assessed on returns or exchanges of any opened products on requests received after 14 calendar days of the date the order was delivered to the delivery address, unless diagnosed as a defective unit.

If a returned item is not in new condition, not in its complete packaging, and/or any accessories are missing from the returned items, 15% less of full purchase price will be refunded or credited.

Product warranty applies on defective units for replacement, as specified within product packaging for each individual product.  All return shipping costs, for whatever the reason, are covered by the customer.  

Please contact support.inc@iriver.com to receive prior authorization for any return. Also, please include your original order number to ensure the fastest possible response.

Refunds will be made to the same form of payment originally used for purchase within 7 business days of our receiving your return. Shipping charges may be refunded if the return is due to an error.

In all other instances shipping charges will be deducted from the refund.

Shipping Policy

We offer shipping options to the United States and Canada. Orders can take up to two business days to process. Actual transit time will vary depending on the method of shipping chosen during checkout.

All pricing is in US Dollars. Canadian shipments will be charged based on the exchange rate of the credit card used to make a purchase (please contact your credit card company for details).

All orders shipping to Canada are subject to two fees. There is a local brokerage fee and Customs duty taxes. These fees vary by region and are not collected by iriver Inc. Please contact your local customs office for further details. We currently do not ship to Military address (APO, FPO, etc.).

For products outside of the United States and Canada, please visit http://www.astellnkern.com for international product options. 

Privacy Policy

We believe in keeping customers informed of iriver’s practices, especially those regarding the privacy of our online visitors. This Privacy Statement contains the guidelines that will be followed if and when we collect information from your visits. 

These guidelines pertain only to your visit to the Web sites operated by or for astellnkern.com, regional Astell&Kern sites and their URLs. Since the linked sites may have different privacy policies, please visit the sites for details on their applicable practices.

  • Your Information

For each online visitor, our web server automatically recognizes, collects, and/or maintains certain kinds of information such your IP address, domain name combination and any referring sites. We may use several electronic tools to do this, two of which are cookies and web beacons.

  • Cookies

When you visit our web site or advertisements appearing thereon or use our web site service, we may use "cookies" to store certain information on your computer. Cookie technology allows us to recognize you and hold information from your visit, so that we can deliver more individualized content and advertising. You can set your browser to delete cookies from your hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. If you delete or block cookies, we may not be able to restore any customized settings that you previously indicated, and our ability to personalize your experience with our websites will be limited. Please refer to your browser instructions or the "help" screen to learn more about these commands.

  • Web Beacons

We may also itself research or employ third parties to research particular usage and activities on our Web sites via web beacons. The information collected through these web beacons is in an anonymous and collective form. Web beacons are used to learn more about users including demographics and usage patterns, and can result in more accurate reporting and more effective marketing.

  • Personal Information

Generally, we do not require that our online visitors provide personally identifiable information to visit and use our Web sites. However, such information is necessary if you elect to participate in certain activities. If you choose to refrain from providing the required information, you may not be eligible to participate in those activities. We may request "personal information" to enable you to participate in contests and forums, to fill out registrations, or to order Products and services through these sites. Personal information is individually identifiable information such as your email address, name, mailing address, telephone number, social security number, credit card number, or persistent identifier (such as a customer number held in a cookie) which is associated with individually identifiable information. iriver may combine the information you directly provide on our Web sites with information we may collect offline from you or from third parties. This is so that we can more effectively customize our site, services, and offers to you.

  • Sharing Your Information

We will not share the personal information you provide on our websites with any other parties, except (a) to affiliated iriver companies, (b) with your consent (refer to paragraph below), (c) as may be required by law or court order, (d) to persons or companies with whom iriver engages to carry out or provide Support for the operations of the site or our business, or (e) under extreme circumstances to protect the personal safety or property of our users, the public, or ourselves.

  • Anonymous Aggregated Information

We may also gather, aggregate, and maintain anonymous information pertaining to our online visitors, such as visitors hobbies, interests, purchasing habits, and music preferences. This aggregated information can then be used to tailor iriver's Web site contents and advertising to supply a better experience for our visitors. We may also share aggregated information with advertisers, business partners, sponsors, and other third parties to provide various kinds of statistical information. This information does not include any personally identifiable information about you or allow anyone to identify you individually.

  • Sending You Communications

Unless you request otherwise, we may contact you to provide information about products, services, promotions, contests, or other activities or offers that may interest you. You may specify whether or not you wish to receive such communications on our web sites where such opportunities are given or by submitting the required information. Additionally, every time we contact you, you will have the opportunity to elect not to receive further direct communications.

  • Security

We make great efforts to maintain the security of your personal information and to prevent unauthorized access to it through the use of appropriate technology and internal procedures. Nevertheless, we do not guarantee that unauthorized access will never occur.

  • Processing Your Information

By submitting any personal information to our web sites, all users, including without limitation users in the member states of the European Union, fully understand and unambiguously consent to the collection and processing of the information in Korea and in the United States of America.

  • Changes to Our Privacy Policy

While this privacy policy is in place, its terms will govern the use of any information collected. iriver reserves the right to change this policy at any time, so please re-visit this page periodically for changes and updates.

  • Questions

If you have any questions or comments about our personal information practices or about this Privacy Statement, please email us at support.inc@iriver.com.

Warranty Policy

All of our products come with a one-year limited warranty against defects in materials and workmanship from the date of purchase from an authorized agent.

  • Limited Warranty Conditions

The limited warranty is provided to the original owner only and is not transferable to any third party. Proof of purchase will be required for any limited warranty on Astell&Kern Products. Astell&Kern warranty covers only those defects which arise as a result of normal use of the Product, and do not apply to any Product: (i) which has been repaired or altered unless done or approved by iriver, (ii) which has not been maintained in accordance with any operating or handling instructions provided by Astell&Kern, (iii) which has been altered or damaged by accident or natural disasters; (iv) which has been subjected to unusual physical or electrical stress, misuse, abuse, power shortage, or negligence or (v) which has been used other than in accordance with the Product operating and handling instructions.

  • Limited Warranty Coverage

    Within a period of one (1) year of the date of purchase, if iriver receives notice of defect in any Astell&Kern Product which is covered by warranty, Astell&Kern shall either repair or replace the defective Product, at Astell&Kern's option. iriver shall have no obligation to repair or replace until the customer returns the defective Product to Astell&Kern according to the Warranty Procedure in below. For software Products, Astell&Kern's limited warranty applies only to a failure to execute programming instructions. We do not warrant that the operation of any Product will be interrupted or error free. Warranty coverage may differ by country. Please visit our local Web sites to get the full perspective. For the other regions that we do not present, please consult with your local Astell&Kern retailer or authorized dealer before purchasing.

    • Warranty Procedure

    During the warranty period, we will replace or repair defective Products returned to iriver or a retail shop you purchased. A Product returned for warranty service must be shipped complete in its original packing material or equivalent including any cables or accessories that were originally provided. We accepts no liability for any loss or damage while in transit to iriver. We will use new or refurbished parts at its discretion, and will own all parts removed from repaired Products. Please note that repair or replacement of an Astell&Kern Product during warranty will not extend the original warranty term.

    • Limitation of Warranty

    Neither we nor its third party suppliers make any other warranty or condition of any kind whether expressed or implied, with respect to Astell&Kern Products, and specifically disclaim the implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.

    • Limitation of Liability

    Except for the limited obligations specifically set forth in this warranty statement, in no event shall we or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibilities of such damages. If you have any question regarding warranty condition in your area, please contact us directly.