FAQ

FAQ

Products

Is there a warranty provided?

Where can I find the User Manual for my device?

How do I update the firmware on my device?

How do I access Tidal?

Still have questions?

Troubleshooting

The device won't turn on.

The device will not charge when connected to a computer via USB cable.

The computer won't recognize the device or an error occurs when connected.

The screen turns off repeatedly.

The screen does not display images properly.

There is no sound or there is static/interference.

A file does not play or the product is unstable when a certain file is used.

I don't see my issue on this list.